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Tuesday, September 18, 2018

Verizon Phone Warranty and Replacement

Certified Like-New Replacement

If your current device is under warranty and experiences electrical or mechanical malfunction due to manufacturing defect, you'll receive a Certified Like-New Replacement (a like unit or one of comparable quality). Certified Like-New Replacement devices have been thoroughly inspected and reconditioned to like-new condition. Reconditioned refers to devices that have been thoroughly inspected and reconditioned to manufacturer performance levels, although minor cosmetic blemishes may be present. The devices go through comprehensive testing, including:
  • Visual cosmetic inspection
  • Advanced functional, manual and electronic inspections
  • Latest software and hardware upgrades
Warranty Information

Your Certified Like-New Replacement will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states. In these states, visit for the Extended Limited Warranty or Service Contract information.
Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one:
  • Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee. Learn how to check for damage to avoid a fee.
  • Back up your contacts from your current device. Learn how to back up your contacts.
  • Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.
  • Back up your media (e.g., pictures, videos and, music) from your current device using one of the following options:
    • Verizon Cloud: Visit the Verizon Cloud website to check your device's compatibility, and for information and support. 
    • Backup AssistantSM Plus (formerly V CAST Media Manager): Refer to the Backup Assistant Plus website for more information and support.
    • SD (memory) card:
    • A type of removable flash memory card that can be used to store various types of files, such as photos, videos, music and software.
      If your current device uses an SD card, you can copy files from your previous device to your computer by inserting your device's SD card into the SD slot of your computer. Refer to your device's User Guide for help with this.
    • USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.
  • Register for My Verizon if you haven't already.

    Note: You don't need to re-register for My Verizon when you get a new device.
  • Turn off iMessage®If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.
  • New Android™ users - Create a Gmail™ account. If you don't have a Gmail account, you'll need to create one for your new Android device. Create a free Gmail account.
  • New Apple users - Create an Apple account. If you don't have an Apple account, you'll need to create one for your new Apple device. Create a free Apple account through the iTunes website.
  • New Windows® users - Create a Microsoft® account. If you don't have a Microsoft account, you'll need to create one for your new Windows device. Create a free Microsoft account.

Return your defective device within 15 days of receiving your replacement, or you'll be charged up to the retail price of your replacement device.

To return your defective device:
  1. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), 4G LTE SIM card (if applicable), USB cables, etc. If you're not sure how to do these things, refer to your device's User Guide.
  2. Insert the defective device under the film of the cardboard insert found in the shipping box to ensure it's safely returned.
  3. Place the insert, with the defective device under the film, back inside the shipping box.
  4. Seal the shipping box and attach the return label.
    Note: If you need a return label, visit our My Orders page in My Verizon to print one.
  5. Drop off your packaged defective device at the nearest location of the carrier identified on the return shipping label or arrange a pick-up with the carrier.
  • If you don't return your defective device within 5 days, or if you return one that has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, you'll be charged up to the retail price of your replacement phone. Instead, return the replacement device to us in the box in which it came. Visit our How to Replace a Lost, Stolen or Broken Device page to view your device replacement options.
  • Record your return tracking number in case you need it at a later date.
  • Once returned to Verizon Wireless, your device can't be returned to you.

To track the shipment of your device, refer to the Check Order Status page. You'll receive your order number in your order confirmation by email once the order is processed.

T-Mobile Phone Warranties and Exchanges

How to Exchange a device under warranty with T-Mobile

If we can't get your phone, tablet, or wearable working right, we're still here to help.

The good news is that there are a few options to replace a defective device, including exchanging it, as long as it is under warranty. The device you get in exchange may be a like-new device.

Be warned: If you don't return the defective device within seven (7) days, T-Mobile charges a non-return fee. Be sure to return it as soon as possible.

On this page:
  • Warranty details
  • Filing an exchange
  • Returning your defective device
  • FAQs

Warranty details

  • If you purchased a new T-Mobile device, it's under a manufacturer's warranty for 12 months from the date it was first used on the T-Mobile network, or the date you received the device, whichever is earlier.
  • If you purchased a refurbished T-Mobile device, it's under T-Mobile's limited warranty for 90 days after receipt of the device or the remainder of your 12-month service agreement, whichever is longer.
  • Device warranties aren't transferable from one customer to another. T-Mobile doesn't support warranties for any devices not purchased through T-Mobile or an authorized T-Mobile dealer.
  • If it's determined that your device has liquid or physical damage, T-Mobile can't exchange your device. Liquid or physical damage isn't covered by the manufacturer warranty. If you don't disclose device damage, you're subject to a nonrefundable out-of-warranty fee (dependent on model).
  • If you have Device Protection on your account, you can file a claim. Learn more.
  • If you don't have Device Protection on your account, you can purchase a replacement device through My T-Mobile.

Filing an exchange

To replace your device, contact T-Mobile. One of their specialists will first try troubleshooting your device so you can avoid a replacement, if possible.

T-Mobile charges a Service Warranty Processing fee when you participate in T-Mobile’s replacement device program. This service is offered as a supplement to the manufacturer's warranty that may come with your device. If you're picking up your device from a retail location, be prepared to pay any related fees (shipping or warranty) at the time of pick up. These fees vary by insurance type.

If you choose not to file an exchange with them, there are still other options available to you:

  • Return the device to the manufacturer: You can return devices directly to the manufacturer if you don't want to participate in T-Mobile’s device replacement program. To do so, please contact your device manufacturer directly.
  • Upgrade your device: See upgrade your device for more details.
  • File a claim: If you're enrolled in Device Protection, you can file a claim online.

Returning your defective device

  1. If you are picking up your new device at a retail location, check out In-store warranty exchange.
  2. If we are mailing your new device to you, please ensure the following:
    • A postage paid return label has been provided to return your defective device (may be located under the shipping label or in the box). The label has the order number, the Return Center return address, and UPS tracking number.
    • When you receive the replacement device, return the defective device in the same box using the packing foam provided to protect the device during transit.
  3. Return defective devices with within seven (7) days of receiving the replacement handset.
    • The replacement/return box includes a "tamper-evident box seal" sticker. Seal the tab closing of the box with the sticker horizontally to prevent the handset from falling out of the box during transit to the Return Center.
    • Only one device per box. Combining shipments can delay the receipt of returned devices.
    • Don't enclose a bill payment, a letter to T-Mobile, or any other correspondence.
    • Check with at to find a UPS Drop-off location in their area.
    • If you return the wrong device or a device that was never sold by T-Mobile, you will be charged a warranty non-return fee. No credit will be issued.
    • If you do not return the device in seven days, T-Mobile will charge a non-return fee.
    • Do not include: any accessories such as the battery, memory card, SIM card, charger, or back cover when returning your device. These items will not be returned or replaced.

Metro PCS Phone Warranties and Replacement

Metro PCS Phone Warranty's

   I had a lot of question's regarding the warranty policy's at Metro PCS. So here's how they work.

All phone's purchased from Metro pcs have a 1 year limited manufacture warranty.  If the phone has physical damage (cracked screen, drop damage to housing) this will void the warranty and you will have to buy a new phone or make an insurance claim. Water damage will also void this warranty.

For the first 30 day's after purchasing your new phone a warranty exchange is free of charge after 30 day's there may be a $15 fee applied when you receive your replacement. The replacement will more than likely have to be ordered and will take 3-5 business day's to be shipped to the location. Unfortunately Metro PCS as a company does not generally give out loaner phone's. Gotta be honest I don't think any company does as a policy. If you ask whatever sales rep nice enough, they may have a phone you can use. Try bribing them by saying you will be sure to only do business with them in the future.   

Water Damage and Physical Damage are covered under insurance which is $5 per month and there will be a deductible for the replacement. Insurance replacement's are shipped directly from Asurion and are not able to be done in store. For more information on how to make an insurance claim see the links below.

There are also some locations that offer repairs or may know where you could get a phone repaired. Sometimes this is the cheaper route rather than replacing your broken phone.

To find a Metro PCS store near you follow this link