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Wednesday, June 8, 2016

How Metro PCS Phone Warranties Work

Metro PCS Phone Warranty's

   I had a lot of question's regarding the warranty policy's at Metro PCS. So here's how they work.

All phone's purchased from Metro pcs have a 1 year limited manufacture warranty.  If the phone has physical damage (cracked screen, drop damage to housing) this will void the warranty and you will have to buy a new phone or make an insurance claim. Water damage will also void this warranty.

For the first 30 day's after purchasing your new phone a warranty exchange is free of charge after 30 day's there may be a $15 fee applied when you receive your replacement. The replacement will more than likely have to be ordered and will take 3-5 business day's to be shipped to the location. Unfortunately Metro PCS as a company does not generally give out loaner phone's. Gotta be honest I don't think any company does as a policy. If you ask whatever sales rep nice enough, they may have a phone you can use. Try bribing them by saying you will be sure to only do business with them in the future.   

Water Damage and Physical Damage are covered under insurance which is $5 per month and there will be a deductible for the replacement. Insurance replacement's are shipped directly from Asurion and are not able to be done in store. For more information on how to make an insurance claim see the links below.

There are also some location's that offer repair's or may know where you could get a phone repaired. 

To find a Metro PCS store near you follow this link